Quelle différence entre assistance vidéo et visioconférence ?

L’assistance vidéo cible le triage terrain (lien invité, session 5–15 min, facturation au crédit). La visioconférence sert aux réunions longues avec comptes utilisateurs.

Où trouver la méthode de diagnostic visuel ?

Consultez le guide Méthodologie de diagnostic visuel à distance dans la section Guides.

Glossaire

Shared vocabulary for teams rolling out hyperlink-based video triage

Support desks, concierge squads and facilities leaders reference these succinct definitions whenever training decks, FAQs or KPIs need consistent wording.

At a glance

Key points in 30 seconds

Glossary crystallises Assistance Video staples: browser onboarding, succinct triage bursts (~5–15 min), prepaid credits billed after three complimentary onboarding sessions, distinctions from conferencing suites.
Editorial entries stay tied to observable product behaviours.

Why this workflow works in the field

Définitions claires des termes clés de l’assistance vidéo à distance : diagnostic visuel, triage, SAV vidéo, lien navigateur, ROI et qualification à distance.

Assistance Video keeps the guest journey in the browser: no app install, a typical 5–15 minute session, and a clear decision between remote resolution and an onsite visit.

How to run the session with Assistance Video

Create a unique link from the dashboard, send it by SMS or email, then guide framing on the fault, indicator or access point that matters for the decision.

Signup includes three free sessions; each completed session then uses one prepaid credit. There is no mandatory subscription—credit packs scale with seasonal demand.