Glossaire
What is remote video assistance?
Remote video assistance is a short visual session where a professional sees what a customer films through a browser link—no app to install—to diagnose, guide, and decide between remote resolution or a site visit.
Key points in 30 seconds
- In context — Remote video assistance: the professional sends a link, the customer films the issue in their browser (5–15 min), the advisor watches live and decides.
- The finding — No app, 1 Assistance Video credit per session, 3 free trials.
- What you retain — Uses: after-sales, concierge, construction, maintenance.
- In practice — Differs from meeting-style video conferencing.
How a remote video assistance session works
The professional generates a unique link from the Assistance Video dashboard and sends it by SMS, email, or business messaging. The customer taps, allows camera access, and the session starts in seconds.
Target duration: 5 to 15 minutes. Goal: qualify or resolve—not hold a long meeting.
Difference from video conferencing and phone support
Unlike Zoom or Teams, field video assistance targets on-site triage: guest link without account, pay-per-credit billing, camera framing aimed at the fault or object.
Unlike phone alone, video delivers immediate visual proof—indicator lights, leaks, error codes—cutting unnecessary trips by 20 to 35% on eligible cases.
Frequently asked questions
Try Assistance Video
Create a session in seconds, send a browser link to your customer, and test professional video assistance with 3 free credits.
Start — 3 free sessions