Connect in under 10 secondsUnder 10 seconds

Help customers by video, instantly

Does your customer need support, a quick fix, advice or expertise?
Create a link, send it, fix it. That simple.

Start for free
No install
No subscription
GDPR-friendly

Essential guides

Video assistance, remote diagnosis and field visio-support

Remote video assistance: definition and uses
Visual remote assistance: video diagnosis
Field visio-support: SAV, sites and operations
Field tele-assistance for professionals
Video SAV: diagnose and decide
Video customer support: when to switch from phone

Your benefits

Work faster and keep customers happy

Instant connection

Your customer taps the link and you are live on video in seconds. Nothing to install. How to send the video link.

Lower costs

Cut unnecessary trips. Solve most issues remotely and save time and fuel. Use case: fewer journeys with video.

Happier customers

Fast help they can feel, especially in busy seasons like campsites: Campsite video support & speed.

Full feature set

Everything you need for professional video support

Works on every device

iPhone, Android, PC, Mac, right in the browser, no app store download.

Secure & privacy-minded

Encrypted media paths, EU-friendly hosting, no ad tracking. Built for GDPR-style expectations.

No subscription

Pay only for sessions you run. No lock-in, no hidden fees.

Zero install for guests

They click your link and the session opens in the browser.

Share anywhere

SMS, WhatsApp, email, send links the way you already talk to customers.

Live participants

Bring a colleague or expert into the same call when needed.

Multi-screen share

Share several windows or apps to guide step by step.

Secure file swap

Exchange screenshots, manuals or configs during the call.

Built-in chat

Drop links and written steps alongside video.

How it works

Three simple steps

1

Create your link

Sign in, create a unique support link in one click and optionally name the customer.

2

Send the link

Share it by SMS, email, WhatsApp or any channel you already use.

3

Fix it live

They tap, you connect, see what they see and guide them in real time.

FAQ

What teams ask us

No. They open a link from SMS or email and the call runs in the mobile or desktop browser (Chrome, Safari, Firefox, etc.).

You buy credit packs (10, 50 or 100) when you need them — no subscription required. Each guided session uses one credit. Credits do not expire.

Video paths are encrypted. We don’t store recordings unless you opt in. Hosting is EU-oriented and we don’t resell your data. Privacy: no ad trackers; we only keep what’s needed to run the service.

Buy packs when you need them — no monthly subscription. Credits never expire. Payments run through Stripe. No card required to create an account.

IT help desks, field service, product support, training, hospitality and more, anywhere seeing the problem remotely saves a trip. Multi-screen sharing is loved for step-by-step guidance.
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Ready to help customers faster?

Create a free account and start using Assistance Video today

Try for free

3 free sessions • No card • No subscription

Pay only for the sessions you run, when you need them.

View session pack pricing