Assistance vidéo par secteur
Public chargers: disciplined triage keeps costly night patrols lean
“It won’t charge” covers bad cables, entitlement issues, glitchy resets or mechanically damaged grips—having someone onsite film housings clarifies resets versus escalation to HV-qualified teams.
At a glance
Key points in 30 seconds
- Charge-point ops use browser video to classify user errors versus hardware faults before mobilising HV crews—~5–15 min sessions; three onboarding credits gratis, prepaid credits afterward.
- Observation only: no remote switching of enclosures from Assistance Video.
Urban SLAs versus fleet depots
Identify who authorises Assistance Video initiation on curb versus private parking mandates.
Avoided nuisance patrol rounds amortise prepaid credits swiftly when footage proves simple resets suffice.
Telemetry plus human optics
Closed OCPP stacks still leave ambiguous edge cases Assistance Video complements without pretending remote HV control.
Pair live video with radios or ticketing—not as lone alarm receiver.