Cas d’usage
IRVE fleets: visually verify kiosk symptoms before approving mobile AST teams
Electromobility multiplies kiosk tickets outpacing HV roster capacity—coach optics first decompress dispatch boards.
Key points in 30 seconds
- Generic driver apps summarise faults poorly; juxtaposing OCCP KPIs with Assistance Video optics of fascia touchscreens cable dress and visibly accessible LV cabinets distinguishes brownouts vandalism firmware drift and outright controller swaps—still deferring any unauthorised HV work.
- Sessions open by hyperlink—no kiosk app onboarding—and Assistance Video bundles three waived onboarding bursts then settles each completed assistance typically at one prepaid credit, aligning spend with outages for roaming SOC teams lacking corporate MDM.
Why this workflow works in the field
Qualifiez erreurs carte RFID, blackout écran tactile ou contacteur bloqué sur parking public ou flotte entreprise avant de détacher une équipe itinérante.
Assistance Video keeps the guest journey in the browser: no app install, a typical 5–15 minute session, and a clear decision between remote resolution and an onsite visit.
How to run the session with Assistance Video
Create a unique link from the dashboard, send it by SMS or email, then guide framing on the fault, indicator or access point that matters for the decision.
Signup includes three free sessions; each completed session then uses one prepaid credit. There is no mandatory subscription—credit packs scale with seasonal demand.
Go further
Test on your real customer cases
Create an Assistance Video session, send a browser link, and validate the workflow on a real case with 3 free credits.
Start — 3 free sessions