Guides
Practical guides for remote video assistance
Use these guides to standardise how your team moves from phone to browser video, frames the issue and closes with an explicit decision.
Key points in 30 seconds
- Use these guides to standardise how your team moves from phone to browser video, frames the issue and closes with an explicit decision.
Why teams use this page
Use these guides to standardise how your team moves from phone to browser video, frames the issue and closes with an explicit decision.
Assistance Video is built for short browser sessions with no guest app install, three free onboarding sessions and prepaid credits thereafter.
How to run the session with Assistance Video
Create a unique link from the dashboard, send it by SMS or email, then guide framing on the fault, indicator or access point that matters for the decision.
Signup includes three free sessions; each completed session then uses one prepaid credit. There is no mandatory subscription—credit packs scale with seasonal demand.