Guide méthode
Remote optical diagnostics distilled into five actionable stages
Randomised filming collapses CX—mirror how concierge, hospitality, aftermarket and civil-engineering desks transition phone escalations toward structured hyperlink optics so every responder speaks the identical choreography.
Key points in 30 seconds
- Operational guide outlining five repeatable steps—goal setting, coached smartphone framing, high-signal visual cues, safe guided tests where appropriate, decisive closure—all within Assistance Video sessions (~5–15 min browser links, three onboarding sessions gratis, prepaid credits onward).
Why this workflow works in the field
Comment mener un diagnostic visuel à distance efficace en 5 à 15 minutes : préparation, cadrage caméra, observation, test guidé et décision. Méthode Assistance.
Assistance Video keeps the guest journey in the browser: no app install, a typical 5–15 minute session, and a clear decision between remote resolution and an onsite visit.
How to run the session with Assistance Video
Create a unique link from the dashboard, send it by SMS or email, then guide framing on the fault, indicator or access point that matters for the decision.
Signup includes three free sessions; each completed session then uses one prepaid credit. There is no mandatory subscription—credit packs scale with seasonal demand.