Cas d’usage
IRVE ticketing: aligning telemetry with verified field signalling
Remote experts scale nationally—only trustworthy local imagery avoids hallucinating grid-specific topology.
Key points in 30 seconds
- NOC engineers juxtapose OCCP anomalies JSON traces against Assistance Video sweeps revealing upstream disconnectors corrosion salt-air RJ45 jacks differentiating rollback pushes versus pricey module swaps unauthorised persons never open HV cabinets remotely timestamped multilingual scripts scale EU harmonisation Adoption stays lean Assistance Video three waived onboarding bursts then prepaid one credit per completed Assistance Video simplifying finance controls versus flat SaaS tiers misaligned outage bursts.
Why this workflow works in the field
Combinez télémesure OCCP dashboards et vue terrain smartphone pour ordonner remplacement module communication ou fusible groupe basse puissance.
Assistance Video keeps the guest journey in the browser: no app install, a typical 5–15 minute session, and a clear decision between remote resolution and an onsite visit.
How to run the session with Assistance Video
Create a unique link from the dashboard, send it by SMS or email, then guide framing on the fault, indicator or access point that matters for the decision.
Signup includes three free sessions; each completed session then uses one prepaid credit. There is no mandatory subscription—credit packs scale with seasonal demand.
Go further
Test on your real customer cases
Create an Assistance Video session, send a browser link, and validate the workflow on a real case with 3 free credits.
Start — 3 free sessions