Cas d’usage
Cable jams: supervise visual unlock sequences instead of roadside yanking
One violent tug destroys costly connectors hyperlink coaching saves insurers fleets and reputations simultaneously.
Key points in 30 seconds
- Assistance Video sessions align EV OEM lock icons infrastructure LED lock states scripted pull sequences never endorsing unauthorised torque brute force escalate only when deformation visible guests open disposable browser invitations ideal curbside stress hyperlink-only Adoption economics transparent Assistance Video grants triple onboarding waivers migrating to prepaid one credit per Assistance Video assistance thereafter protecting premium SLA fleets from opaque minute bundles.
Why this workflow works in the field
Guidez utilisateur avec consignes sûreté pour éviter arrachement forcé Type2 : angle lock, déverrouillage software, coupe d’urgence visible.
Assistance Video keeps the guest journey in the browser: no app install, a typical 5–15 minute session, and a clear decision between remote resolution and an onsite visit.
How to run the session with Assistance Video
Create a unique link from the dashboard, send it by SMS or email, then guide framing on the fault, indicator or access point that matters for the decision.
Signup includes three free sessions; each completed session then uses one prepaid credit. There is no mandatory subscription—credit packs scale with seasonal demand.
Go further
Test on your real customer cases
Create an Assistance Video session, send a browser link, and validate the workflow on a real case with 3 free credits.
Start — 3 free sessions