Cas d’usage
Public curb chargers: troubleshoot remotely before heavy fleets roll
Tight civic budgets bleed when lorries commute for nuisance resets hyperlink coaching calms electorate noise.
Key points in 30 seconds
- Municipal agents film SOS stacks graffiti-blocked PCAP pedestals gouged trenches—strictly pavement filming respecting traffic HSE IDs geotag ticketing so PPP partners dispatch correct subcontractor HV safely without scripting laypeople into energized cabinets timestamped optics improve council comms diminishing social-media storms Assistance Video allocates three waived onboarding bursts then bills one prepaid credit per completed Assistance Video hyperlink session thereafter.
Why this workflow works in the field
Aide services municipaux ou Délégataire à qualifier vandalisme câbles, erreur communications ou déconnecteur littoral selon première image terrain.
Assistance Video keeps the guest journey in the browser: no app install, a typical 5–15 minute session, and a clear decision between remote resolution and an onsite visit.
How to run the session with Assistance Video
Create a unique link from the dashboard, send it by SMS or email, then guide framing on the fault, indicator or access point that matters for the decision.
Signup includes three free sessions; each completed session then uses one prepaid credit. There is no mandatory subscription—credit packs scale with seasonal demand.
Go further
Test on your real customer cases
Create an Assistance Video session, send a browser link, and validate the workflow on a real case with 3 free credits.
Start — 3 free sessions