Glossaire
What is after-sales ROI for video assistance?
After-sales ROI quantifies return from video support: session credit cost vs savings on technician travel, unnecessary product returns, hotline callbacks, and wrong parts ordered.
At a glance
Key points in 30 seconds
- In context — After-sales ROI: (trip + return savings − credits) / credits.
- The finding — Gains 20–35% fewer trips on visual cases.
- What you retain — 1 credit per session, 5–15 min.
- In practice — Methodology at /roi/ and calculator.
Definition: Return on investment measured on after-sales activity, comparing video session cost to avoided costs (travel, returns, advisor time, wrong parts).
After-sales savings line items
Technician trip avoided, depot return for false alarm, multiple phone callbacks, part order after visual proof (fewer reference errors).
Simplified calculation
ROI = (savings − credit cost) / credit cost. Measure over 30–90 days on eligible incidents. Case studies and calculator available.
Frequently asked questions
Often from 8–15 avoided trips or returns per month depending on hourly cost.
Yes—10 min video vs 20 min phone without proof.
/roi/methodologie-calcul/ and /roi/calculateur/.
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