Une session peut-elle durer plus de 15 min ?

Possible techniquement, mais la productivité chute — visez 5–15 min avec cadrage strict.

Combien de sessions gratuites ?

3 à l’inscription pour tester.

Session ponctuelle = visio sans compte ?

Oui côté client invité ; le pro a un compte tableau de bord.

Glossaire

What is a one-off video assistance session?

One incident, one session, one credit: this model fits variable after-sales and seasonal operations better than flat subscriptions.

At a glance

Key points in 30 seconds

One incident, one session, one credit: this model fits variable after-sales and seasonal operations better than flat subscriptions.

Why teams use this page

One incident, one session, one credit: this model fits variable after-sales and seasonal operations better than flat subscriptions.

Assistance Video is built for short browser sessions with no guest app install, three free onboarding sessions and prepaid credits thereafter.

How to run the session with Assistance Video

Create a unique link from the dashboard, send it by SMS or email, then guide framing on the fault, indicator or access point that matters for the decision.

Signup includes three free sessions; each completed session then uses one prepaid credit. There is no mandatory subscription—credit packs scale with seasonal demand.

Try Assistance Video

Create a session in seconds, send a browser link to your customer, and test professional video assistance with 3 free credits.

Start — 3 free sessions