Comment annoncer un faux problème au client ?

Avec pédagogie : « Ce n’est pas une panne, voici comment utiliser/régler » — préserve la relation.

Part des faux problèmes en conciergerie ?

Variable ; souvent 15–30 % des incidents éligibles vidéo sur Wi-Fi, chauffage, électroménager.

La vidéo suffit-elle toujours ?

Non — si doute persiste ou risque sécurité, planifiez intervention.

Glossaire

What is a false fault in support workflows?

False faults waste dispatch budget. Live video reveals wrong inputs, unplugged cables or user errors that phone descriptions hide.

At a glance

Key points in 30 seconds

False faults waste dispatch budget.
Live video reveals wrong inputs, unplugged cables or user errors that phone descriptions hide.

Why teams use this page

False faults waste dispatch budget. Live video reveals wrong inputs, unplugged cables or user errors that phone descriptions hide.

Assistance Video is built for short browser sessions with no guest app install, three free onboarding sessions and prepaid credits thereafter.

How to run the session with Assistance Video

Create a unique link from the dashboard, send it by SMS or email, then guide framing on the fault, indicator or access point that matters for the decision.

Signup includes three free sessions; each completed session then uses one prepaid credit. There is no mandatory subscription—credit packs scale with seasonal demand.

Try Assistance Video

Create a session in seconds, send a browser link to your customer, and test professional video assistance with 3 free credits.

Start — 3 free sessions