Glossaire
What is no-install video assistance?
No-install assistance means the customer joins by opening a link in their browser—no app store, no guest account, no password—just allow camera access.
At a glance
Key points in 30 seconds
- In context — No-install assistance: browser link = zero app on customer side.
- The finding — Key for concierge, camping, senior/traveller after-sales adoption.
- What you retain — Native to Assistance Video vs TeamViewer apps or dedicated SAV apps.
- In practice — 3 free sessions.
Definition: Video assistance journey where the guest accesses the session only via web browser, without installing a native app or creating an account.
Why it matters on the customer side
Seniors, short-let travellers, hurried holidaymakers refuse or abandon apps. A link removes 100% of that friction—higher join rate.
Assistance Video and no-install
Native product architecture: generate link in dashboard → send → session. Core pillar of remote video assistance and app vs browser-link comparison pages.
Frequently asked questions
Yes—modern mobile browsers with camera access.
Session-unique link; professional practices and GDPR framework.
Yes if webcam available—smartphone remains the majority field case.
Try Assistance Video
Create a session in seconds, send a browser link to your customer, and test professional video assistance with 3 free credits.
Start — 3 free sessions