Glossaire
What is smartphone camera sharing in support?
The customer authorises their phone camera in the browser while the advisor guides framing on indicators, leaks, codes or access points.
Key points in 30 seconds
- The customer authorises their phone camera in the browser while the advisor guides framing on indicators, leaks, codes or access points.
Why teams use this page
The customer authorises their phone camera in the browser while the advisor guides framing on indicators, leaks, codes or access points.
Assistance Video is built for short browser sessions with no guest app install, three free onboarding sessions and prepaid credits thereafter.
How to run the session with Assistance Video
Create a unique link from the dashboard, send it by SMS or email, then guide framing on the fault, indicator or access point that matters for the decision.
Signup includes three free sessions; each completed session then uses one prepaid credit. There is no mandatory subscription—credit packs scale with seasonal demand.
Try Assistance Video
Create a session in seconds, send a browser link to your customer, and test professional video assistance with 3 free credits.
Start — 3 free sessions