Compatible quels navigateurs ?

Safari, Chrome, Firefox et navigateurs mobiles modernes avec accès caméra.

Le client crée-t-il un compte ?

Non — parcours invité uniquement.

Lien navigateur vs QR code ?

Même principe — le QR code encode l’URL pour scan direct.

Glossaire

What is a browser link for video assistance?

Browser links remove the biggest adoption blocker for guest support: no app store, no account, no update cycle on the customer side.

At a glance

Key points in 30 seconds

Browser links remove the biggest adoption blocker for guest support: no app store, no account, no update cycle on the customer side.

Why teams use this page

Browser links remove the biggest adoption blocker for guest support: no app store, no account, no update cycle on the customer side.

Assistance Video is built for short browser sessions with no guest app install, three free onboarding sessions and prepaid credits thereafter.

How to run the session with Assistance Video

Create a unique link from the dashboard, send it by SMS or email, then guide framing on the fault, indicator or access point that matters for the decision.

Signup includes three free sessions; each completed session then uses one prepaid credit. There is no mandatory subscription—credit packs scale with seasonal demand.

Try Assistance Video

Create a session in seconds, send a browser link to your customer, and test professional video assistance with 3 free credits.

Start — 3 free sessions