Glossaire
What is an unnecessary field visit?
Unnecessary travel happens when teams dispatch without visual proof. A short browser session often confirms remote resolution or shows the trip was never needed.
Key points in 30 seconds
- Unnecessary travel happens when teams dispatch without visual proof.
- A short browser session often confirms remote resolution or shows the trip was never needed.
Why teams use this page
Unnecessary travel happens when teams dispatch without visual proof. A short browser session often confirms remote resolution or shows the trip was never needed.
Assistance Video is built for short browser sessions with no guest app install, three free onboarding sessions and prepaid credits thereafter.
How to run the session with Assistance Video
Create a unique link from the dashboard, send it by SMS or email, then guide framing on the fault, indicator or access point that matters for the decision.
Signup includes three free sessions; each completed session then uses one prepaid credit. There is no mandatory subscription—credit packs scale with seasonal demand.
Try Assistance Video
Create a session in seconds, send a browser link to your customer, and test professional video assistance with 3 free credits.
Start — 3 free sessions