Qualification vs résolution à distance ?

Qualifier = trancher si déplacement utile ; résoudre = corriger le problème sans envoi terrain — parfois combinés en une session.

Quel taux de qualification réussie ?

30 à 45 % des appels astreinte peuvent être basculés en vidéo sur les secteurs éligibles.

Assistance Video — session structurée, 3 gratuites pour tester.

Glossaire

What is remote qualification?

Qualifying remotely means deciding—before anyone drives—whether the case can be solved at distance, deferred, or truly requires onsite work.

At a glance

Key points in 30 seconds

Qualifying remotely means deciding—before anyone drives—whether the case can be solved at distance, deferred, or truly requires onsite work.

Why teams use this page

Qualifying remotely means deciding—before anyone drives—whether the case can be solved at distance, deferred, or truly requires onsite work.

Assistance Video is built for short browser sessions with no guest app install, three free onboarding sessions and prepaid credits thereafter.

How to run the session with Assistance Video

Create a unique link from the dashboard, send it by SMS or email, then guide framing on the fault, indicator or access point that matters for the decision.

Signup includes three free sessions; each completed session then uses one prepaid credit. There is no mandatory subscription—credit packs scale with seasonal demand.

Try Assistance Video

Create a session in seconds, send a browser link to your customer, and test professional video assistance with 3 free credits.

Start — 3 free sessions