Glossaire

What is business remote assistance?

In B2B field operations, business remote assistance means short browser video sessions to diagnose, guide or qualify before dispatch.

Why teams use this page

In B2B field operations, business remote assistance means short browser video sessions to diagnose, guide or qualify before dispatch.

Assistance Video is built for short browser sessions with no guest app install, three free onboarding sessions and prepaid credits thereafter.

How to run the session with Assistance Video

Create a unique link from the dashboard, send it by SMS or email, then guide framing on the fault, indicator or access point that matters for the decision.

Signup includes three free sessions; each completed session then uses one prepaid credit. There is no mandatory subscription—credit packs scale with seasonal demand.

Try Assistance Video

Create a session in seconds, send a browser link to your customer, and test professional video assistance with 3 free credits.

Start — 3 free sessions