Cas d’usage
How to troubleshoot a mobile-home guest remotely
Support holidaymakers on pitch without repeated technician visits using secure browser video. Qualify issues remotely before dispatch, no app install.
Key points in 30 seconds
- Support holidaymakers on pitch without repeated technician visits using secure browser video.
- Qualify issues remotely before dispatch, no app install.
Why this workflow works in the field
Support holidaymakers on pitch without repeated technician visits using secure browser video. Qualify issues remotely before dispatch, no app install.
Assistance Video keeps the guest journey in the browser: no app install, a typical 5–15 minute session, and a clear decision between remote resolution and an onsite visit.
How to run the session with Assistance Video
Create a unique link from the dashboard, send it by SMS or email, then guide framing on the fault, indicator or access point that matters for the decision.
Signup includes three free sessions; each completed session then uses one prepaid credit. There is no mandatory subscription—credit packs scale with seasonal demand.
Go further
Test on your real customer cases
Create an Assistance Video session, send a browser link, and validate the workflow on a real case with 3 free credits.
Start — 3 free sessions