Cas d’usage
Hotel video assistance: help guests without mobilising reception
Guide hotel guests in-room via browser video: Wi-Fi, safe, HVAC, TV. Keep reception free for arrivals and VIP care. Browser link, no app install.
Key points in 30 seconds
- In context — Guide hotel guests in-room via browser video: Wi-Fi, safe, HVAC, TV.
- The finding — Keep reception free for arrivals and VIP care.
- What you retain — Browser link, no app install.
Why this workflow works in the field
Guide hotel guests in-room via browser video: Wi-Fi, safe, HVAC, TV. Keep reception free for arrivals and VIP care. Browser link, no app install.
Assistance Video keeps the guest journey in the browser: no app install, a typical 5–15 minute session, and a clear decision between remote resolution and an onsite visit.
How to run the session with Assistance Video
Create a unique link from the dashboard, send it by SMS or email, then guide framing on the fault, indicator or access point that matters for the decision.
Signup includes three free sessions; each completed session then uses one prepaid credit. There is no mandatory subscription—credit packs scale with seasonal demand.
Go further
Test on your real customer cases
Create an Assistance Video session, send a browser link, and validate the workflow on a real case with 3 free credits.
Start — 3 free sessions