Cas d’usage
Dispatch triage: decide which chilled-water van leaves the yard
Empty trucks hemorrhage margins when planners skip visual proof—sessions prove whether mission is comfort or survival.
Key points in 30 seconds
- Assistance Video swaps telephone hearsay with live facility agents showing filter banks economiser fascia or breaker banks—balancing server-room cooling vs office comfort crises during heatwaves without forcing retirees through App Stores guests open Safari Chrome hyperlinks hyperlink-only aligning tele-dispatch spreadsheets credit usage stays sane Assistance Video includes three waived onboarding bursts then settles each completed assistance typically at one prepaid credit.
Why this workflow works in the field
Réduisez les courses vaines frigoristes : filtres obstrués, réglages programmateur bâtiments tertiaires, coupures différentielles apparentes.
Assistance Video keeps the guest journey in the browser: no app install, a typical 5–15 minute session, and a clear decision between remote resolution and an onsite visit.
How to run the session with Assistance Video
Create a unique link from the dashboard, send it by SMS or email, then guide framing on the fault, indicator or access point that matters for the decision.
Signup includes three free sessions; each completed session then uses one prepaid credit. There is no mandatory subscription—credit packs scale with seasonal demand.
Go further
Industries
Test on your real customer cases
Create an Assistance Video session, send a browser link, and validate the workflow on a real case with 3 free credits.
Start — 3 free sessions