Cas d’usage
How to run a video pre-diagnosis with a customer before sending a quote?
Guide customers through a browser video session before quoting: inspect the job, tighten scope and send a qualified quote without exploratory visits.
Key points in 30 seconds
- Guide customers through a browser video session before quoting: inspect the job, tighten scope and send a qualified quote without exploratory visits.
Why this workflow works in the field
Guide customers through a browser video session before quoting: inspect the job, tighten scope and send a qualified quote without exploratory visits.
Assistance Video keeps the guest journey in the browser: no app install, a typical 5–15 minute session, and a clear decision between remote resolution and an onsite visit.
How to run the session with Assistance Video
Create a unique link from the dashboard, send it by SMS or email, then guide framing on the fault, indicator or access point that matters for the decision.
Signup includes three free sessions; each completed session then uses one prepaid credit. There is no mandatory subscription—credit packs scale with seasonal demand.
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Test on your real customer cases
Create an Assistance Video session, send a browser link, and validate the workflow on a real case with 3 free credits.
Start — 3 free sessions