Cas d’usage
Tele-maintenance trims repeat hoist visits thanks to sharper briefs
Urban routing kills margin—optic evidence stabilises parts promises and SLA messaging.
Key points in 30 seconds
- National hotlines misunderstand verbal codes Assistance Video attaches timestamped optics to CMMS IDs predicting variators belts door drives before trucks depart analytics watch second-trip ratios improving after onboarding hyperlink sessions remain browser-first with no guest SSO Trials include three waived Assistance Video sessions then prepaid one credit per Assistance Video assistance keeps finance proportional to outage bursts.
Why this workflow works in the field
Harmoniser hotline et astreinte avec visio cabine et relevés paliers pour choisir pièces logistiques et créneaux utiles.Lien navigateur, sans installation.
Assistance Video keeps the guest journey in the browser: no app install, a typical 5–15 minute session, and a clear decision between remote resolution and an onsite visit.
How to run the session with Assistance Video
Create a unique link from the dashboard, send it by SMS or email, then guide framing on the fault, indicator or access point that matters for the decision.
Signup includes three free sessions; each completed session then uses one prepaid credit. There is no mandatory subscription—credit packs scale with seasonal demand.
Go further
Industries
Test on your real customer cases
Create an Assistance Video session, send a browser link, and validate the workflow on a real case with 3 free credits.
Start — 3 free sessions