Cas d’usage
Incident documentation begins structured straight from initial reports
Delayed evidence sparks neighbour disputes hyperlink tours anchor provenance for adjusters responsibly.
Key points in 30 seconds
- Caretakers film accessible common corridors tracing drip paths doorway IDs elevators stuck states pairing Assistance Video metadata with ticketing before professional photographers lag days syndicates share unified packs with carriers reducing ping-pong trials cover three waived Assistance Video sessions followed by prepaid one credit per Assistance Video assistance Adoption stays hyperlink-only respecting tenancy privacy Adoption complements moisture sensors but replaces none where codes require accredited surveyors.
Why this workflow works in the field
Rassembler preuves initiales sur dégât des eaux, ascenseur arrêté ou défaut éclairage cage avant instruction multi assureurs.Lien navigateur, sans installation.
Assistance Video keeps the guest journey in the browser: no app install, a typical 5–15 minute session, and a clear decision between remote resolution and an onsite visit.
How to run the session with Assistance Video
Create a unique link from the dashboard, send it by SMS or email, then guide framing on the fault, indicator or access point that matters for the decision.
Signup includes three free sessions; each completed session then uses one prepaid credit. There is no mandatory subscription—credit packs scale with seasonal demand.
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Industries
Test on your real customer cases
Create an Assistance Video session, send a browser link, and validate the workflow on a real case with 3 free credits.
Start — 3 free sessions