Cas d’usage
How can a concierge help a guest without travelling?
How concierges help guests at a distance with browser-based video for locks, Wi‑Fi, heating and appliances, with fewer unnecessary call-outs. No app install.
Key points in 30 seconds
- How concierges help guests at a distance with browser-based video for locks, Wi‑Fi, heating and appliances, with fewer unnecessary call-outs.
- No app install.
Why this workflow works in the field
How concierges help guests at a distance with browser-based video for locks, Wi‑Fi, heating and appliances, with fewer unnecessary call-outs. No app install.
Assistance Video keeps the guest journey in the browser: no app install, a typical 5–15 minute session, and a clear decision between remote resolution and an onsite visit.
How to run the session with Assistance Video
Create a unique link from the dashboard, send it by SMS or email, then guide framing on the fault, indicator or access point that matters for the decision.
Signup includes three free sessions; each completed session then uses one prepaid credit. There is no mandatory subscription—credit packs scale with seasonal demand.
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Test on your real customer cases
Create an Assistance Video session, send a browser link, and validate the workflow on a real case with 3 free credits.
Start — 3 free sessions