Cas d’usage
Concierge video assistance: manage traveller problems remotely
Browser-based concierge video to handle traveller problems at a distance, share what they see before you dispatch a team, and cut unnecessary on-site interventions.
Key points in 30 seconds
- Browser-based concierge video to handle traveller problems at a distance, share what they see before you dispatch a team, and cut unnecessary on-site interventions.
Why this workflow works in the field
Browser-based concierge video to handle traveller problems at a distance, share what they see before you dispatch a team, and cut unnecessary on-site interventions.
Assistance Video keeps the guest journey in the browser: no app install, a typical 5–15 minute session, and a clear decision between remote resolution and an onsite visit.
How to run the session with Assistance Video
Create a unique link from the dashboard, send it by SMS or email, then guide framing on the fault, indicator or access point that matters for the decision.
Signup includes three free sessions; each completed session then uses one prepaid credit. There is no mandatory subscription—credit packs scale with seasonal demand.
Go further
Industries
Test on your real customer cases
Create an Assistance Video session, send a browser link, and validate the workflow on a real case with 3 free credits.
Start — 3 free sessions