Cas d’usage
Video qualification in management: classify before commissioning work
Qualifying incidents is factual work—not guesswork—and video swaps noisy anecdotes for clean ticket labels.
Key points in 30 seconds
- In context — Each alarm must land as “life-safety escalation”, “repairable tenancy issue”, maintenance gap or OEM warranty.
- The finding — Browser sessions gather sight and sound cues hotlines miss while agents ask scripted questions tied to insurer expectations.
- What you retain — Outputs feed subcontractors and trustees with rationale, reducing duplicated visits across peak heating or storm seasons—CRM-compatible because it is merely an extra hyperlink step—Assistance Video’s guest flow stays frictionless versus marketplace apps needing installs.
- In practice — Operators still respect GDPR boundaries on interior filming.
Why this workflow works in the field
Structurez le triage des incidents locatifs : urgence sécurité, dépannage planifiable, responsabilité locataire vs bailleur, grâce à une session vidéo.
Assistance Video keeps the guest journey in the browser: no app install, a typical 5–15 minute session, and a clear decision between remote resolution and an onsite visit.
How to run the session with Assistance Video
Create a unique link from the dashboard, send it by SMS or email, then guide framing on the fault, indicator or access point that matters for the decision.
Signup includes three free sessions; each completed session then uses one prepaid credit. There is no mandatory subscription—credit packs scale with seasonal demand.
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Test on your real customer cases
Create an Assistance Video session, send a browser link, and validate the workflow on a real case with 3 free credits.
Start — 3 free sessions