Cas d’usage
Video diagnosis of leased homes: shared evidence without an immediate onsite inspection
When repair windows stretch, ambiguity grows. Guided video turns tenants into trustworthy eyes until the onsite visit arrives.
Key points in 30 seconds
- In context — Remote diagnosis starts by coaching framing angles, brightness and zoom on suspect areas.
- The finding — Operators can read labels safely or ask for plausible checks while staying clear of mandated vendor inspections buyers and sellers need.
- What you retain — Assistance Video connects through a disposable browser link—the tenant never installs proprietary apps.
- In practice — Typical flow: classify urgent vs backlog, brief contractors, shorten phone ping-pong.
Why this workflow works in the field
Réalisez un premier constat visuel (humidité, menuiserie, chauffage) depuis le logement loué pour arbitrer travaux et priorités.Session vidéo par lien, sans app.
Assistance Video keeps the guest journey in the browser: no app install, a typical 5–15 minute session, and a clear decision between remote resolution and an onsite visit.
How to run the session with Assistance Video
Create a unique link from the dashboard, send it by SMS or email, then guide framing on the fault, indicator or access point that matters for the decision.
Signup includes three free sessions; each completed session then uses one prepaid credit. There is no mandatory subscription—credit packs scale with seasonal demand.
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Test on your real customer cases
Create an Assistance Video session, send a browser link, and validate the workflow on a real case with 3 free credits.
Start — 3 free sessions