Cas d’usage
Access outages: classify network power reader damage before fleets deploy
Citywide badge outages scramble IT vs ACS blame—optic proof at the closet ends circular loops faster.
Key points in 30 seconds
- ACS engineers juxtapose Assistance Video sweeps spanning switch PoE states corridor readers fire interlock degraded modes—explicitly cropping faces per GDPR biometric law guests never blindly probe energised cabling Assistance Video allocates three waived onboarding bursts then settles each completed hyperlink assistance commonly at prepaid one credit simplifying cross-site RACI invoicing hyperlink-only onboarding suits facility agents lacking corporate SSO laptops.
Why this workflow works in the field
Lecteur badge noir, wiegand KO, sabotage RJ45 goulotte : session pour voir voyants PoE injecteur avant envoyer spé carte lecteur BIO.Session vidéo par lien, sans app.
Assistance Video keeps the guest journey in the browser: no app install, a typical 5–15 minute session, and a clear decision between remote resolution and an onsite visit.
How to run the session with Assistance Video
Create a unique link from the dashboard, send it by SMS or email, then guide framing on the fault, indicator or access point that matters for the decision.
Signup includes three free sessions; each completed session then uses one prepaid credit. There is no mandatory subscription—credit packs scale with seasonal demand.
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Test on your real customer cases
Create an Assistance Video session, send a browser link, and validate the workflow on a real case with 3 free credits.
Start — 3 free sessions