Cas d’usage
Black-feed triage checklist before approving expensive crane visits
Radio reports skip micro electrical closets and street-facing domes—five minutes of coached video prevents mis-dispatching expensive lifts.
Key points in 30 seconds
- In context — Operators often label outages “dead sensor” while the culprit is clustered PoE, seasonal dome condensation or an expired recorder licence filming in the KVM console.
- The finding — Guidance requests wide shots plus close-ups tied to ticketing timestamps and frames public realm responsibly for GDPR hygiene.
- What you retain — Sessions open from a hyperlink in the handset browser—no proprietary guarding APK rollouts—and Assistance Video provides three onboarding sessions gratis, thereafter one prepaid credit per completed assistance aligns SOC budgets predictably versus generic conferencing metering.
Why this workflow works in the field
Distinguer coupure locale sous petit tableau façade, salissures de coupole et panne réseau commune avant tout remplacement précipité de capteurs ou déploiement.
Assistance Video keeps the guest journey in the browser: no app install, a typical 5–15 minute session, and a clear decision between remote resolution and an onsite visit.
How to run the session with Assistance Video
Create a unique link from the dashboard, send it by SMS or email, then guide framing on the fault, indicator or access point that matters for the decision.
Signup includes three free sessions; each completed session then uses one prepaid credit. There is no mandatory subscription—credit packs scale with seasonal demand.
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Test on your real customer cases
Create an Assistance Video session, send a browser link, and validate the workflow on a real case with 3 free credits.
Start — 3 free sessions