Cas d’usage
Stalled cabs classify causes accurately before rumours spread wildly
Fragmented eyewitness calls spike anxiety synchronous video harmonises factual narratives responsibly.
Key points in 30 seconds
- Technicians supervise smartphone sweeps hopping cab displays adjacent landings audible relays seeking mechanical versus electrical segregation documentation feeds tickets so field teams carry correct tooling assistance respects passenger safety forbidding unauthorised self-rescue Hyperlink onboarding suits duty smartphones Adoption leverages Assistance Video three gratis onboarding bursts then prepaid one credit per Assistance Video simplifying maintenance finance controls.
Why this workflow works in the field
Différencier voyant surcharge, problème mécanisme porte ou coupure générale depuis une visio guidée, avant de fermer niveaux aux usagers.Session vidéo par lien, sans app.
Assistance Video keeps the guest journey in the browser: no app install, a typical 5–15 minute session, and a clear decision between remote resolution and an onsite visit.
How to run the session with Assistance Video
Create a unique link from the dashboard, send it by SMS or email, then guide framing on the fault, indicator or access point that matters for the decision.
Signup includes three free sessions; each completed session then uses one prepaid credit. There is no mandatory subscription—credit packs scale with seasonal demand.
Go further
Industries
Test on your real customer cases
Create an Assistance Video session, send a browser link, and validate the workflow on a real case with 3 free credits.
Start — 3 free sessions