Cas d’usage
Tenant-side video troubleshooting: when one session avoids a billed emergency visit
Some faults are resolved with a coached adjustment explained live—video avoids dispatching an electrician or locksmith for five-minute calls.
Key points in 30 seconds
- In context — Agencies struggle when overwhelmed tenants dial the helpline with no idea whether work is genuinely needed.
- The finding — Assistance Video shows the cylinder, breaker or error screen live so advisers can supervise a low-risk move or escalate a field visit—with less refactored cost and clearer handoff to subcontractors.
- What you retain — Fits ticket workflows via an SMS/email link opened in mobile Safari or Chrome—no storefront app hurdle.
- In practice — Sessions cost one credit once your three onboarding sessions are consumed.
Why this workflow works in the field
Accompagnez un locataire en visio pour débloquer une porte, un volet ou un équipement avant d’envoyer un technicien sur place.Session vidéo par lien, sans app.
Assistance Video keeps the guest journey in the browser: no app install, a typical 5–15 minute session, and a clear decision between remote resolution and an onsite visit.
How to run the session with Assistance Video
Create a unique link from the dashboard, send it by SMS or email, then guide framing on the fault, indicator or access point that matters for the decision.
Signup includes three free sessions; each completed session then uses one prepaid credit. There is no mandatory subscription—credit packs scale with seasonal demand.
Go further
Industries
Test on your real customer cases
Create an Assistance Video session, send a browser link, and validate the workflow on a real case with 3 free credits.
Start — 3 free sessions