Cas d’usage
Separate nuisance alarms from genuine building emergencies calmly
Cry-wolf evacuations damage trust—sessions prudently document safe states when protocols allow verifying remotely.
Key points in 30 seconds
- Operations supervisors issue Assistance Video to concierges capturing landing doors nuisance-blocked vents matching panel timestamps—explicitly yielding to site emergency plans when statutes demand evacuation Trials include Assistance Video gifting three waived onboarding bursts then prepaid one credit per Assistance Video assistance suits mixed residential portfolios Hyperlink onboarding suits nighttime duty phones Adoption never overrides legally mandated evacuation orders.
Why this workflow works in the field
Vérifier portes coupe-feu mal refermées, issues encombrées ou voyants tableau électrique visibles depuis local autorisé.Lien navigateur, sans installation.
Assistance Video keeps the guest journey in the browser: no app install, a typical 5–15 minute session, and a clear decision between remote resolution and an onsite visit.
How to run the session with Assistance Video
Create a unique link from the dashboard, send it by SMS or email, then guide framing on the fault, indicator or access point that matters for the decision.
Signup includes three free sessions; each completed session then uses one prepaid credit. There is no mandatory subscription—credit packs scale with seasonal demand.
Go further
Industries
Test on your real customer cases
Create an Assistance Video session, send a browser link, and validate the workflow on a real case with 3 free credits.
Start — 3 free sessions