Cas d’usage
Large appliance jobs: troubleshoot remotely before committing to machine extraction
Dragging out a sodden washer costs margin when hoses or leveling caused the nuisance—coach optics first.
Key points in 30 seconds
- In context — White-goods fleets fear wasted multi-person installs.
- The finding — Browser sessions scout load noise imbalance condensate puddling or freight bolts still fitted—recording geometry for tight urban kitchens so technicians tote correct dollies Day One—always stopping if burning smells or arcs appear.
- What you retain — Guidance never replaces certified refrigerant or electrical work; it focuses triage Assistance Video excels at hyperlink-only guest onboarding, three waived pilot sessions bundled with signup, thereafter each completed assistance generally debits exactly one prepaid credit simplifying finance controls.
Why this workflow works in the field
Pré‑diagnostic visuel avant intervention lourde : fuites condensation, vibrations tambour ou circuits froid industriels légers.Session vidéo par lien, sans app.
Assistance Video keeps the guest journey in the browser: no app install, a typical 5–15 minute session, and a clear decision between remote resolution and an onsite visit.
How to run the session with Assistance Video
Create a unique link from the dashboard, send it by SMS or email, then guide framing on the fault, indicator or access point that matters for the decision.
Signup includes three free sessions; each completed session then uses one prepaid credit. There is no mandatory subscription—credit packs scale with seasonal demand.
Go further
Industries
Test on your real customer cases
Create an Assistance Video session, send a browser link, and validate the workflow on a real case with 3 free credits.
Start — 3 free sessions