Cas d’usage
Air-conditioning support: troubleshoot remotely ahead of manipulating refrigerant charges
Technicians despise hauling recovery gear because nobody distinguished icing from programming errors—coach framing first.
Key points in 30 seconds
- In context — VRF splits mix drains airflow controls and sensors poorly described verbally—Assistance Video shows live remotes fascia frost patterns and safely distanced exterior fans clarifying washable filters versus instrumentation faults without coaching illegal leak searches on camera.
- The finding — Helps schedule certified technicians packing probes or coils intelligently—not merely condenser rinses doable remotely hyperlink-only guests avoid OEM companion apps onboarding friction.
- What you retain — Trials enjoy Assistance Video three complimentary onboarding sessions per account with production traffic settling one prepaid credit once per completed Assistance Video session afterward.
Why this workflow works in the field
Qualifiez alarmes split, groupe extérieur bruyant ou manque perf avant passage frigoriste : session guidée côté client ou gardien.Session vidéo par lien, sans app.
Assistance Video keeps the guest journey in the browser: no app install, a typical 5–15 minute session, and a clear decision between remote resolution and an onsite visit.
How to run the session with Assistance Video
Create a unique link from the dashboard, send it by SMS or email, then guide framing on the fault, indicator or access point that matters for the decision.
Signup includes three free sessions; each completed session then uses one prepaid credit. There is no mandatory subscription—credit packs scale with seasonal demand.
Go further
Industries
Test on your real customer cases
Create an Assistance Video session, send a browser link, and validate the workflow on a real case with 3 free credits.
Start — 3 free sessions