Cas d’usage

Qualify short-let faults to avoid false call-outs

Capture what the guest sees before you dispatch trades on short lets, reduce wasted call-outs and speed up the right fix. Browser video, no app.

Why this workflow works in the field

Capture what the guest sees before you dispatch trades on short lets, reduce wasted call-outs and speed up the right fix. Browser video, no app.

Assistance Video keeps the guest journey in the browser: no app install, a typical 5–15 minute session, and a clear decision between remote resolution and an onsite visit.

How to run the session with Assistance Video

Create a unique link from the dashboard, send it by SMS or email, then guide framing on the fault, indicator or access point that matters for the decision.

Signup includes three free sessions; each completed session then uses one prepaid credit. There is no mandatory subscription—credit packs scale with seasonal demand.

Test on your real customer cases

Create an Assistance Video session, send a browser link, and validate the workflow on a real case with 3 free credits.

Start — 3 free sessions