Cas d’usage
Video surveillance outages: unify remote supervisors with onsite scouts
Black tiles often disguise network woes not dead imagers hyperlink coaching settles root cause calmly.
Key points in 30 seconds
- Integrators juxtapose Assistance Video tours of hallway micro panels condensation domes KVM screens against vague “camera KO” voicemail—explicitly cropping public realms per GDPR distinguishing VLAN churn licensing expiry RAID alarms guests open disposable hyperlink invitations removing proprietary guarding app sprawl Adoption pricing Assistance Video three waived onboarding bursts then prepaid one credit per Assistance Video simplifying SOC budgets versus conferencing suites mismatched metering.
Why this workflow works in the field
Qualifiez source de panne (PoE, câblage apparent, condensation de dôme, message logiciel NVR) avant d’expédier nacelles ou équipes nuit.Session vidéo par lien, sans app.
Assistance Video keeps the guest journey in the browser: no app install, a typical 5–15 minute session, and a clear decision between remote resolution and an onsite visit.
How to run the session with Assistance Video
Create a unique link from the dashboard, send it by SMS or email, then guide framing on the fault, indicator or access point that matters for the decision.
Signup includes three free sessions; each completed session then uses one prepaid credit. There is no mandatory subscription—credit packs scale with seasonal demand.
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Test on your real customer cases
Create an Assistance Video session, send a browser link, and validate the workflow on a real case with 3 free credits.
Start — 3 free sessions