Cas d’usage
Night alarms: align monitoring controllers with live site optics
Without imagery patrols caravan “just in case”—guided browser optics structure defensible mobilisation.
Key points in 30 seconds
- In context — Alarm telemetry lacks embodied context when stressed callers summarise poorly.
- The finding — Operators issue Assistance Video links so onsite staff film contractually allowable circulation zones microphones stay compliant with interception rules while timed notes pair with SOC timelines informing police or corporate SLA reviews.
- What you retain — Adoption stays pragmatic because hyperlink onboarding suits smartphone-only guarding posts Trials cover three waived Assistance Video sessions then prepaid one credit per Assistance Video aligns patrol CFO targets fairly.
Why this workflow works in the field
Donnez à la centrale une vue terrain (portes, rideaux, voyants centrale) pour trancher intrusion réelle et fausse alerte.Lien navigateur, sans installation.
Assistance Video keeps the guest journey in the browser: no app install, a typical 5–15 minute session, and a clear decision between remote resolution and an onsite visit.
How to run the session with Assistance Video
Create a unique link from the dashboard, send it by SMS or email, then guide framing on the fault, indicator or access point that matters for the decision.
Signup includes three free sessions; each completed session then uses one prepaid credit. There is no mandatory subscription—credit packs scale with seasonal demand.
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Test on your real customer cases
Create an Assistance Video session, send a browser link, and validate the workflow on a real case with 3 free credits.
Start — 3 free sessions