Cas d’usage
Security installers: supervise commissioning without parachuting principals nightly
Multi-campus SSO deployments slip when cabling confusion lingers undocumented—live optics unlock DOE checkpoints faster.
Key points in 30 seconds
- Design engineers hyperlink Assistance Video to field teams capturing mislabelled bus legs overloaded 12 V supplies tampered DIP banks—explicitly masking biometric subjects per GDPR PSU thermal footage prevents silent rack burnout before weekend hypermarket openings timestamp DOE ticketing ties sessions to forensic audit trails Adoption transparency Assistance Video three waived onboarding bursts then prepaid one credit per completed assistance simplifies VAR billing versus heavyweight perpetual conferencing licences.
Why this workflow works in the field
Accompagnez installateur terrain ou SSRU pour repositionner terminaux, lectures voyants PSU ou détecter sabotage façade lecteur RFID.Session vidéo par lien, sans app.
Assistance Video keeps the guest journey in the browser: no app install, a typical 5–15 minute session, and a clear decision between remote resolution and an onsite visit.
How to run the session with Assistance Video
Create a unique link from the dashboard, send it by SMS or email, then guide framing on the fault, indicator or access point that matters for the decision.
Signup includes three free sessions; each completed session then uses one prepaid credit. There is no mandatory subscription—credit packs scale with seasonal demand.
Go further
Industries
Test on your real customer cases
Create an Assistance Video session, send a browser link, and validate the workflow on a real case with 3 free credits.
Start — 3 free sessions