Cas d’usage
Appliance warranties: leverage video assistance as an anti-rollout filter before sending technicians.
Call-centre KPIs crumble when fleets chase user errors disguised as hardware failures—a short session settles the difference quickly.
Key points in 30 seconds
- In context — Appliance OEMs weigh warranty commitments, escalation rules and onsite costs.
- The finding — Telephone-only triage guesses at displays, audible alarms and filter states; Assistance Video’s browser invitations let supervisors demand close-ups aligned with BOM-linked knowledge bases prior to allocating trucks.
- What you retain — Harmonise scripts between phone scripting and coached smartphone moves for safer customer collaboration.
- In practice — Respect limits: no refrigerant or line-voltage manoeuvres coached to laypeople remotely.
Why this workflow works in the field
Qualifiez pannes lavage, réfrigération ou cuisson par visio pour envoyer bonne pièce et bon technicien, là où une simple consigne suffit.Session vidéo par lien, sans app.
Assistance Video keeps the guest journey in the browser: no app install, a typical 5–15 minute session, and a clear decision between remote resolution and an onsite visit.
How to run the session with Assistance Video
Create a unique link from the dashboard, send it by SMS or email, then guide framing on the fault, indicator or access point that matters for the decision.
Signup includes three free sessions; each completed session then uses one prepaid credit. There is no mandatory subscription—credit packs scale with seasonal demand.
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Test on your real customer cases
Create an Assistance Video session, send a browser link, and validate the workflow on a real case with 3 free credits.
Start — 3 free sessions