Cas d’usage
Video assistance in residential property management: clearer case files, fewer dispatches
A leak described on the phone is not the same as seeing it on camera. A short session clarifies urgency, protects the landlord, and sends the right tradesperson.
Key points in 30 seconds
- In context — Property managers juggle vague tickets.
- The finding — Assistance Video invites the tenant via a browser link—they show the zone, appliance label or indicator while you qualify the case.
- What you retain — Fewer needless visits, faster “urgent vs can wait” calls, useful documentation for the landlord file—without replacing contradictory inspections where regulations require them.
- In practice — Typical sessions stay short while you triage.
Why this workflow works in the field
Réduisez les allers-retours artisan-locataire en qualifiant à distance humidité, chauffage, serrurerie avec une session vidéo par lien navigateur.
Assistance Video keeps the guest journey in the browser: no app install, a typical 5–15 minute session, and a clear decision between remote resolution and an onsite visit.
How to run the session with Assistance Video
Create a unique link from the dashboard, send it by SMS or email, then guide framing on the fault, indicator or access point that matters for the decision.
Signup includes three free sessions; each completed session then uses one prepaid credit. There is no mandatory subscription—credit packs scale with seasonal demand.
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Test on your real customer cases
Create an Assistance Video session, send a browser link, and validate the workflow on a real case with 3 free credits.
Start — 3 free sessions