Cas d’usage
Video assistance for field technicians: diagnose before intervening
Browser video lets field technicians inspect symptoms, access and references remotely, qualify urgency and prepare parts before the call-out, no app for customers.
Key points in 30 seconds
- Browser video lets field technicians inspect symptoms, access and references remotely, qualify urgency and prepare parts before the call-out, no app for customers.
Why this workflow works in the field
Browser video lets field technicians inspect symptoms, access and references remotely, qualify urgency and prepare parts before the call-out, no app for customers.
Assistance Video keeps the guest journey in the browser: no app install, a typical 5–15 minute session, and a clear decision between remote resolution and an onsite visit.
How to run the session with Assistance Video
Create a unique link from the dashboard, send it by SMS or email, then guide framing on the fault, indicator or access point that matters for the decision.
Signup includes three free sessions; each completed session then uses one prepaid credit. There is no mandatory subscription—credit packs scale with seasonal demand.
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Test on your real customer cases
Create an Assistance Video session, send a browser link, and validate the workflow on a real case with 3 free credits.
Start — 3 free sessions