Cas d’usage
Lift codes on screen understood before fleets burn fuel blindly
Night-time entrapments stress everyone—sessions separate obstruction anecdotes from credible equipment faults calmly.
Key points in 30 seconds
- Concierge or duty managers join Assistance Video so engineers capture stable readings of multilingual displays tonal cues and visibly mis-seated landing doors Coaches never coax passengers through DIY shaft access compliance remains paramount Trials begin with Assistance Video gifting three waived onboarding bursts then prepaid one credit per Assistance Video assistance reconciles CFO targets Hyperlink onboarding suits estates lacking corporate conferencing SSO friction.
Why this workflow works in the field
Lire voyants cabine et messages défaut depuis le téléphone avec un lien navigateur, puis coordonner garde-immeuble et astreinte sans déplacement inutile.
Assistance Video keeps the guest journey in the browser: no app install, a typical 5–15 minute session, and a clear decision between remote resolution and an onsite visit.
How to run the session with Assistance Video
Create a unique link from the dashboard, send it by SMS or email, then guide framing on the fault, indicator or access point that matters for the decision.
Signup includes three free sessions; each completed session then uses one prepaid credit. There is no mandatory subscription—credit packs scale with seasonal demand.
Go further
Industries
Test on your real customer cases
Create an Assistance Video session, send a browser link, and validate the workflow on a real case with 3 free credits.
Start — 3 free sessions