Cas d’usage
Office technical spaces: disciplined remote evidence before approving weekend intrusive access
After-hours penetration into sealed floors hurts—have someone onsite film under coached instructions before blindly booking crews.
Key points in 30 seconds
- In context — Remote checks target overt thermal warnings UPS LEDs odd smells audible on mic—explicitly refusing amateur live repair on energised conductors.
- The finding — Sessions via Assistance Video hyperlink reduce guesswork scheduling expensive specialists after tenant complaints about humming racks.
- What you retain — Sensitive frames may blur screens per client infosec; GDPR framing mirrors still-photo policies—not recording beyond diagnostic purpose.
- In practice — Operational teams keep credit economics predictable: signup includes Assistance Video's trio of onboarding sessions gratis, transitioning to prepaid one-credit sessions thereafter.
Why this workflow works in the field
Qualify issues in plant rooms, switchboards or risers before dispatching a BT team. Browser-based video triage, no app install for on-site staff.
Assistance Video keeps the guest journey in the browser: no app install, a typical 5–15 minute session, and a clear decision between remote resolution and an onsite visit.
How to run the session with Assistance Video
Create a unique link from the dashboard, send it by SMS or email, then guide framing on the fault, indicator or access point that matters for the decision.
Signup includes three free sessions; each completed session then uses one prepaid credit. There is no mandatory subscription—credit packs scale with seasonal demand.
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Test on your real customer cases
Create an Assistance Video session, send a browser link, and validate the workflow on a real case with 3 free credits.
Start — 3 free sessions