Cas d’usage
Low irradiance dashboards: corroborate software graphs with guarded field evidence
Curves seldom lie—but root causes rarely live solely inside Grafana until someone films combiner realities.
Key points in 30 seconds
- Asset managers hyperlink Assistance Video to site staff filming combiner enclosures trip positions third-party outage aftermath—even discouraging unauthorised live switching hyperlink-only onboarding suits rotating contractors better than juggling proprietary conferencing builds timestamped optics assist warranty disputes differentiate insurer vs installer accountability remember Assistance Video allocates three waived onboarding bursts then charges one prepaid credit per completed Assistance Video session simplifying OPEX forecasts.
Why this workflow works in the field
Corrigez interprétation monitoring : string déconnecté visible, câble DC mal fixé, disjoncteur AC ouvert post intervention tiers.Session vidéo par lien, sans app.
Assistance Video keeps the guest journey in the browser: no app install, a typical 5–15 minute session, and a clear decision between remote resolution and an onsite visit.
How to run the session with Assistance Video
Create a unique link from the dashboard, send it by SMS or email, then guide framing on the fault, indicator or access point that matters for the decision.
Signup includes three free sessions; each completed session then uses one prepaid credit. There is no mandatory subscription—credit packs scale with seasonal demand.
Go further
Test on your real customer cases
Create an Assistance Video session, send a browser link, and validate the workflow on a real case with 3 free credits.
Start — 3 free sessions