Cas d’usage
PV inverter signalling: disciplined remote readings with electricians onsite
Manual PDF breadcrumbs fail stressed rooftop techs—a calm voice framing the fascia accelerates escalation trees.
Key points in 30 seconds
- Manufacturer hotlines correlate Assistance Video tours of fascia LEDs LCD breadcrumbs audible relay chatter—only opened enclosures already energised legally by qualified electricians guests never coached into live panels blindly—which trims redundant RMA waves when WAN drops explain apparent faults Credit transparency matters Assistance Video grants three waived onboarding bursts then prepaid one credit per completed assistance simplifying vendor chargebacks hyperlink-only onboarding cuts OEM app fragmentation.
Why this workflow works in the field
Guidez un installateur ou client pro pour filmer séquence LED onduleur string central ou micro : réseau, terre, isolation.Lien navigateur, sans installation.
Assistance Video keeps the guest journey in the browser: no app install, a typical 5–15 minute session, and a clear decision between remote resolution and an onsite visit.
How to run the session with Assistance Video
Create a unique link from the dashboard, send it by SMS or email, then guide framing on the fault, indicator or access point that matters for the decision.
Signup includes three free sessions; each completed session then uses one prepaid credit. There is no mandatory subscription—credit packs scale with seasonal demand.
Go further
Test on your real customer cases
Create an Assistance Video session, send a browser link, and validate the workflow on a real case with 3 free credits.
Start — 3 free sessions