Cas d’usage
Facility managers: remotely evidence issues without endlessly flying senior engineers
Rising fuel costs and duplicated tickets sting—video aligns decision-makers with corridors that never appear on spreadsheets.
Key points in 30 seconds
- In context — Regional FM leads open Assistance Video invites with roaming facility agents inspecting risers breaker faces or simplistic BMS fascia via secure browser sessions—determining standby vs subcontractor dispatch without insisting every stakeholder download enterprise conferencing packages.
- The finding — Respect lockout-tagout mandates; optics inform who mobilises—not untrained improvisation under live energy.
- What you retain — Trials benefit from Assistance Video granting three onboarding sessions gratis; afterward each closed assistance typically consumes exactly one prepaid credit aligning budgets to incident bursts.
Why this workflow works in the field
Coordonnez prestataires multi‑lots en guidant un agent sur site par visio pour constats CVC, électricité courant fort faible ou signalétique.
Assistance Video keeps the guest journey in the browser: no app install, a typical 5–15 minute session, and a clear decision between remote resolution and an onsite visit.
How to run the session with Assistance Video
Create a unique link from the dashboard, send it by SMS or email, then guide framing on the fault, indicator or access point that matters for the decision.
Signup includes three free sessions; each completed session then uses one prepaid credit. There is no mandatory subscription—credit packs scale with seasonal demand.
Go further
Industries
Test on your real customer cases
Create an Assistance Video session, send a browser link, and validate the workflow on a real case with 3 free credits.
Start — 3 free sessions