Cas client
45–80-unit concierge: vendor dispatches fell once video became level-one policy
Peak-season on-call leaned on contractors to protect review scores—embedding structured browser qualifications exposed user errors and cut costly emergency call-outs without lowering guest satisfaction.
Key points in 30 seconds
- Concierge cohort (45–80 units): hyperlink video shaved 20–35% subcontractor workload on optic-friendly faults over 90 days (~8–12 min median sessions).
- Three Assistance Video onboarding credits stress-tested scripting before prepaid packs billed one credit per session—not forced subscriptions.
Why this workflow works in the field
Étude de cas conciergerie location courte durée : réduction des déplacements et prestataires inutiles via diagnostic vidéo navigateur. Métriques vérifiables.
Assistance Video keeps the guest journey in the browser: no app install, a typical 5–15 minute session, and a clear decision between remote resolution and an onsite visit.
How to run the session with Assistance Video
Create a unique link from the dashboard, send it by SMS or email, then guide framing on the fault, indicator or access point that matters for the decision.
Signup includes three free sessions; each completed session then uses one prepaid credit. There is no mandatory subscription—credit packs scale with seasonal demand.