Cas client
Construction case: remote optics ahead of cranes and lorries mobilising
Clients garble plant alarms—hotlines now ship hyperlinks so chassis, hydraulics and hookups clarify misuse versus hardware failure before conductors burn half-days travelling.
Key points in 30 seconds
- Six-month construction + hire study: hyperlink qualification avoided 15–30% exploratory site runs and trimmed ~20–35% needless depot returns (~12–15 min Assistance Video chats).
- Workflow mirrors pillar guides; three onboarding sessions free, prepaid credits onward—guests remain browser-only without app installs.
Why this workflow works in the field
Étude de cas entreprise BTP et location matériel chantier : qualification à distance, moins de déplacements inutiles, devis plus fiables. Métriques vérifiables.
Assistance Video keeps the guest journey in the browser: no app install, a typical 5–15 minute session, and a clear decision between remote resolution and an onsite visit.
How to run the session with Assistance Video
Create a unique link from the dashboard, send it by SMS or email, then guide framing on the fault, indicator or access point that matters for the decision.
Signup includes three free sessions; each completed session then uses one prepaid credit. There is no mandatory subscription—credit packs scale with seasonal demand.